1. About Corteiz Group and This Privacy Policy

We are Corteiz UK Limited (“we”, “us”, “our”), a company registered in England and Wales (Company No. 06400760) with our registered office at The Bower, 4th Floor, 211 Old Street, London EC1V 9NR, United Kingdom. As the data controller under the General Data Protection Regulation (“GDPR”) and UK GDPR, we are committed to safeguarding your privacy.

This Privacy Policy explains how we collect, use, share, and protect your personal data. It applies to all our platforms, including the Corteiz website (such as corteiz.uk, corteiz.fr, and other international domains) and our Corteiz iOS and Android apps (collectively, the “Website”).

Our Website and services are not intended for children. If you have any questions regarding this Privacy Policy, you may contact our Data Protection Officer at privacy@[domain].

If you would like to exercise your legal privacy rights, please refer to Section 10: “What are my privacy rights?”.

2. Third-Party Websites

Our Website may include links to websites operated by our boutiques, retailers, brands, affiliates, advertisers, and other partners (“Partners”). Please note that their privacy policies apply when you visit those websites. We are not responsible for their policies or practices, so we encourage you to review them before submitting personal data.

3. Information We Collect and How

When you interact with us online, in-store, or through other channels, we may collect the following types of information:

(a) Information You Provide Directly

You may share details with us when you:

  • Create an account

  • Place an order

  • Complete forms (e.g., registrations, competitions, surveys, reviews)

  • Subscribe to newsletters or offers

  • Participate in promotions or social media functions

  • Contact us (via email, phone, social media, or messaging apps)

This may include: name, address, phone number, email, date of birth, gender, payment details (processed by secure providers), shopping preferences, reviews, images, and account information such as nicknames or profile photos.

If you invite friends to shop with Corteiz, please ensure you have their permission before sharing their details.

(b) Information From Other Sources

We may receive data about you from:

  • Linked accounts (Apple, Google, Facebook, Twitter)

  • Social media platforms

  • Data brokers and analytics providers

  • Partners, advertisers, and delivery or payment service providers

This may include demographic data (e.g., income, household size, profession) to improve services, recommendations, security, and compliance.

(c) Information Collected Automatically

Each time you visit our Website, our IT systems collect data such as:

  • Cookies (see Section 7)

  • Device type, IP address, browser, and location

  • Mobile network provider

  • Pages visited and time zone settings

  • Error reports or crashes

(d) Information Collected In-Store

In Corteiz or Browns stores, we may collect information when you:

  • Make a purchase with card payments

  • Participate in promotions, surveys, or questionnaires

  • Provide feedback

  • Use in-store Wi-Fi (device type, MAC address, location, connection time)

  • Interact with smart technologies that enhance your shopping experience

You can prevent Wi-Fi data collection by disabling Wi-Fi on your device.

4. How We Use Your Information

We use your personal data to:

  • Provide and deliver our services (including processing and fulfilling orders)

  • Manage your Corteiz account

  • Offer customer support and resolve issues

  • Improve and personalise your shopping experience

  • Send you marketing communications and personalised offers (if you opt-in)

  • Conduct research, surveys, and analysis

  • Perform fraud prevention and credit checks

  • Comply with legal obligations (e.g., safety reporting, sanctions laws)

We may also use your information for loyalty programmes, tailored recommendations, advertising (including retargeting), and aggregated reports for business insights.